Frequently Asked Questions
Why does it take so long for my products to arrive?
We designed our warehouse and store operation around anti-capitalist values. We are not @maz0n and have no intention of trying to be like them. Solving the pressing social and environmental issues our society faces requires us to adjust our standards. We can’t keep expecting overnight deliveries AND realistically address climate change. By combining all shipments into one day each week, we are able to significantly reduce our carbon footprint and our costs.
Why are most of your products from Mexico and Guatemala?
EarthEmpower’s team is based in Mexico and Guatemala and we have extensive experience in the region, which allows us to ethically source high quality products. We know how to recognize impactful work in these regions and we know how to conduct business that is fair to the people who make the products, the people who grow the crops, and fair for our team. We are very careful to source in a way that we can guarantee your purchase is directly driving a more just, sustainable future. All that said, we would love to expand our offerings and learn more about fair, sustainable, ethical sourcing from other parts of the world, so if you have suggestions for social enterprises, cooperatives, or organizations that should be represented in our store, please let us know!
Why can’t I return my products?
In order for us to pay fair prices to the creators of your products and offer affordable prices to you, there is little left as a margin necessary to run the business. We choose to operate on a tight margin so we can uphold our values to you and to the creators, but we need your help to do so. If you don’t like your products, we hope you will find a happy new home for them, so we don’t contribute to unnecessary waste on our suffering planet. Please see the return policy for more details.
Do you sell wholesale?
It depends! We cannot currently offer wholesale pricing on our full inventory, but we are working towards that goal. Contact us to find out which products are currently available for wholesale.
How can I get a hold of you?
Send us an email at magda@earthempower.com and we will get back to you as soon as possible.